Our Shipping Policies relate to the UK Mainland but we also ship to Northern Ireland, Southern Ireland ( Eire) and also Mainland Europe, please contact us by the contact form provided or simply email sales@powertoolwarehouse.co.uk for shipping and costing details )

We make sure not to take your money until we have ensured all items are in stock and ready to pack on the understanding that we are going to ship either that day or the day after depending on the time we have packed your order.
If this is not the case and we need to ship an item direct from a Manufacturer we will contact you before this is actioned to make sure that it suits your needs.
If any items are found to be out of stock before we process, we will contact you with an E.T.A for the goods and ask you how to proceed.

We aim to ship all goods within 2 -5 working days. Working on the basis that orders placed after 5.30pm on Friday will be treated as a Monday order and should be shipped by the following monday ( 1 working week later ) or sooner..
It is important that you contact us as soon as possible if you your order hasn't arrived soon after this so we can resolve the situation. This time frame is to allow for us checking thoroughly that you order is collated and complete before charging you. If you need an express delivery please contact the office and our sales team will advise you of the best course of action.

Our Returns and Refund Policy
You will be able to return any unused goods within 7 days of purchase for a full refund minus the delivery cost.

If you recieve any items incorrectly they will be picked up from you and the correct items delivered to you free of charge by return. (please check orders before sending and make a copy of any emails and invoices for your own reference.)

In the unlikely event that goods are damaged or faulty upon receipt, these also will be picked up from you and a replacement will be sent upon receipt of the goods.

Finally
If you have any concerns about ordering online from us or wish to check the availability of products, please do not hesitate to call us on 0870 879 5087. Alternatively, please use the contact form provided.